Wikimania 2015/Relazione .laramar./Are we failing our users when they search Wikipedia?
Submission: Are we failing our users when they search Wikipedia?
Le persone non dovrebbero utilizzare servizi esterni per trovare contenuto su wikipedia.Ma ora funziona così.
Come le persone cercano su Wikipedia?:
- search engine
- search box on-wiki
- mobile apps (ma 1% secondo i report)
Come misurare questa affectiveness?
- user satisfaction (user click on things if they find it, this measure has to increase)
Differenza tra mobile e desktop: solo metà delle persone ha il risultato dal mobile. Con la app la ricerca è molto più funzionante (ios e android).
Search is incosistent.
- user-perceived load time
Search has to be fast, the load time sould decrease.
- no result rate
Need to do better than that (spells worng for istance)
- API usage
We want peolple to be able to access information. We have a lot to do.
Find numbers in: searchdata.wmflabs.org
Around 25% are zero results.
Conversion isn't the best metric for search satisfaction. Bounce rate and page depth needs to be analyze.
61% og partecipant are not finding what they are searching for, because they enter qquestions and descriptions and not keywords.